5 Steps to Kill the Corporate Process Snake @iles_colin

Functionalisation might be effective in creating robust processes, but it can have significant negative impacts on your organisation's client experience.  More surprisingly it may not be bringing the internal efficiencies you'd expect either.

In this video I talk about these unwanted externalities and draws out 5 steps you can take to dismantle functional models where they have created rogue process snakes before they squeeze the life out of your organisation.